Customs Duty & Taxes online portal

wnDirect is the latest addition to the Asendia Group, enabling us to offer you access to their customs clearance portal. This e-Commerce retailer system collects duty, taxes and ID on behalf of your customers so their parcels can clear customs.

Depending on the destination country and your individual business needs, we can offer both Delivered Duty Paid and Delivered Duty Unpaid services.

Why use wnDirect's paperless customs system?

We simplify international customs by enabling you to quickly view which orders are awaiting customer action or customs approval.

Our paperless system offers early notification to local customs offices once items are in transit, reducing the potential for delays.

Parcels can also be held during ID upload and while duty payments are being collected. If the customer fails to do this, there are no returns to be managed, supporting your corporate social responsibility.

What is the shopper experience?

Quick and easy implementation process
All customer service enquiries are fully tracked
Customised emails designed with your branding
Parcels with charges still unpaid within 30 days will be returned
Multiple payment options including PayPal

Customs clearance made easy

Make customs clearance easy for your customers and your business with wnDirect's ID and duty management solution.

A guide to Duty models

Swipe	Payment model	Who is the Importer of Record?	Who settles the payment duties and taxes incurred on import?	Who pays additional fees such as clearance, storage and admin?
DAP	Consumer pays at destination	Consumer	Consumer	The customer (can be very high)
DDP	The Retailer covers or collects the D&Ts	Consumer	Payment is made by the broker and invoiced back to the retailer	The retailer (capped%)
DDU	Consumer pays via online platform (wnDuty or CC Collect)	Consumer	Payment is made by the broker and invoiced back to wnDirect. Payment has been collected by wnD from the Consumer	The retailer (capped%)

Depending on the destination, we can offer both DDP and DDU services.

For DDP, parcels are delivered to your customers and any duty and taxes are invoiced back to you.
For DDU, customers pay their own taxes, duties and fees through our secure wnDuty portal. They can also securely upload their ID if this is a customs requirement.