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Asendia Mail Logo

 

All mail services

 
e-PAQ specialist range of international packet and parcel services

 

 
e-PAQ Returns to give your customers flexible and convenient returns

 

 
Services to manage your order fulfilment and collections

 

 
Customer service including shipping, tracking and customs

 

 
Tools to facilitate more transactions to international shoppers

 

 
Cost-effective mail services to acquire more customers

 

Asendia is best known for its international mail distribution and parcel services, but today many of our subsidiaries can offer so much more and we give you an overview below. 

Within Australia and New Zealand our Mail services are limited to international mail distribution: Marketing Mail, Business Mail and Publications.

Our core services


e-PAQ
 
e-PAQ is a specialist range of international packet and parcel services designed for online retailers selling internationally. We don’t just optimise your international delivery costs, we use our expertise and innovations to improve your shopper’s experience, and reduce the time and cost of managing your cross-border deliveries.
e-PAQ Standard No Line
Our low-cost international packet and parcel delivery service; ideal for low-value purchases.
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e-PAQ Plus No Line
The budget-friendly solution where partial-tracking is required for additional peace of mind.
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e-PAQ Select No Line

 

Our excellent value option when you require a tracked parcel service for delivery around the world.
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e-PAQ Elite Logo

 

Enjoy many of the features of an Express courier service without the premium price tag.
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e-PAQ Returns Grey
 
e-PAQ Returns is a range of e-commerce returns services that combine local solutions with an international network, giving your customers flexible and convenient returns. This is a better experience for your shoppers and gives you more control over the returns process.

 

Domestic
A simple return handling process to provide a local experience for your customers
International
An outstanding cross-border returns service fully trackable by you and your customers

Managing Orders

We can collect your parcels from your warehouse or your 3PL for onward despatch, or you can deliver to our international distribution centres. If you’re a small or medium-sized e-tailer, you could even outsource your entire fulfilment operation and benefit from optimised pick ‘n’ pack processes in addition to delivery.

Asendia Isreael landscapes

 

Order Fulfilment
A simple return handling process to provide a local experience for your customers

 

Collections
An outstanding cross-border returns service fully trackable by you and your customers

Customer Care & Tools

We want to give you and your shoppers the best experience possible. We know that delivery issues can put off a customer for life, and worse still they can post a bad review that deters others from buying from you too. Our technology is key to minimizing problems and making it easier for you to manage cross-border logistics.
Asendia Shipping
A simple return handling process to provide a local experience for your customers

 

Asendia Tracking
An outstanding cross-border returns service fully trackable by you and your customers
Customs Clearance
An outstanding cross-border returns service fully trackable by you and your customers

Additional services


We don’t just help you fulfil orders, we can help increase your international order volumes.

Facilitating Transactions 

Sell more to international shoppers on your website and on marketplaces with the help from our software partners who offer sophisticated digital e-commerce solutions.

Global Product Image E-Commerce Moving Parcels

 

Global e-commerce solutions 
A simple return handling process to provide a local experience for your customers

 

Marketplace Management
An outstanding cross-border returns service fully trackable by you and your customers

Acquiring Customers

We help you engage cost-effectively with customers around the world, improving brand awareness and generating sales. Marketing mail is proven to offer an excellent return on investment for e-tailers; see how it could compliment your digital marketing actions.
Marketing Mail
A simple return handling process to provide a local experience for your customers