Asendia women returns header

e-PAQ Returns Grey

Offer your international customers a returns process that’s convenient, affordable and trusted.

All your deliveries with e-PAQ are automatically carbon neutral.

Asendia Sustainability Footer

70% of shoppers say they check out an e-tailers Returns Policy before deciding to make a purchase. Offering your shoppers a convenient and low cost returns process can be a big conversion booster. Here at Asendia we offer a full range of solutions that are convenient and cost-effective, and provide you with greater control.


Request a quotation

Domestic Returns

Yellow Line

Domestic Returns offers a local experience for the shopper and is available to e-tailers with high volumes of returns in specific countries.

Asendia combined e-paq and asendia

 

How does it work?

1. Your customer applies the label you provide to them and takes it to a convenient drop off location.

2. Parcels arrive at a Returns Centre within the country where they are consolidated and returned to you.

 
Local parcel drop off locations

Providing your customer’s with a local parcel drop-off location strengthens shopper trust and accelerates the returns process.

Prepaid and partially paid options

With Domestic Returns, there are two choices: a Prepaid solution to enable free returns, or a Partly-paid option so customers enjoy cheaper postage rates for returns. 

e-PAQ Returns Grey

Domestic Returns

Your competitive advantage

 

Yellow Icon Improve shopper satisfaction
Yellow Icon Reduced processing time for customer refunds
Yellow Icon
Flexibility and choice with Prepaid or Partly-paid solutions
Yellow Icon
User-friendly IT tools to complement the process: Asendia Shipping and Asendia Tracking
Yellow Icon
Perfect where you have high volumes of returns in a country

 

 

 

International Returns

Yellow Line

Our International Returns solution gives you access to an outstanding cross-border returns service with Returns Centres in many regions of the world.

Asendia combined Fashion (1)-1

 

How does it work?

1. Your customer applies the returns label you provide and drops it off at any national postal-service location.

2. Returns from different countries are sent to a returns centre in the region that will consolidate them before the goods are forwarded on to you.

3. You and your customers can trace the whole process on our Asendia Tracking website.

 

Prepaid and partially paid options

With International Returns, there are two choices: a Prepaid solution to enable free returns, or a Partly-paid option so customers enjoy cheaper postage rates for returns.

e-PAQ Returns Grey

International Returns

Your competitive advantage

 

Yellow Icon Increase customer satisfaction; more reorders on your website
Yellow Icon A great solution for destinations with low-volume returns (there's no minimum)
Yellow Icon
Harmonisation of returns process with one label, regardless of the return origin
Yellow Icon
Consolidation of parcels in a unique returns center
Yellow Icon
Greater control Prepaid or Partly-paid options
Yellow Icon
Ability to follow whole process with Asendia Shipping and Asendia Tracking

 

Request a quotation for e-PAQ Returns

 

 

New call-to-action

AsendiaInsightsLogo

15 April, 2021
How much are returns costing fashion, health and beauty e-tailers?

The rapid and continuous growth of the fashion and beauty e-commerce sector has resulted in a fast-paced and exciting market offering…

21 May, 2020
How to Minimise E-commerce Returns – 5 Key Questions

What is the true rate of online returns around the world?  It’s impossible to say, withone sourceclaiming it can be up to 40%, while

26 October, 2018
Essential processes to put in place to reduce e-commerce returns

Returns can be the surprise drain on resources that many e-commerce businesses simply don’t see coming. According to Invesp, around30%of…